Our Team

Everyone at ABA Therapy Billing and Insurance Services is passionate about having a Helper’s Heart! With over 60 employees nationwide and a partnership with a healthcare attorney who specializes in ABA, our Helper’s Heart pushes us to be the best we can be at all times.

Meet our team leaders, below, who strive to exceed your expectations every day.

Michele Silcox
Michele Silcox
CEO / Owner

Michele Silcox, CMRS with her 25+ year Accounting career, quickly learned that the basic principles of Accounting apply across all industries. She developed a keen sense of controls and successfully managed teams of accounting staff in exceeding goals for all levels of back office functions. With her experience and desire to help others, she is a seasoned, natural leader and trainer for employees, executives, and colleagues.

For the last 9+ years, Michele has focused her career in ABA administrative services, founding ABA Therapy Billing and Insurance Services, a nationally recognized Autism Services billing, consulting, and credentialing company as well as MKS Consulting LLC where she provides remote and on-site auditing, training, and education providing in-depth risk assessments for providers to support compliance and profitability of their practice. With tighter regulations on healthcare services, providers need to know when they are at risk for non-compliance and remain out of harm’s way of fraudulent activity. Helping providers find that peace of mind is her goal.

Julie Hernandez
Julie Hernandez
Chief Operations Officer (COO)

Julie is passionate about efficiency and fiscal management. She joined ABA Therapy Billing and Insurance Services in June of 2016. She is involved in developing and implementing policies and procedures to improve account management and customer service. She has a background in small business development and operations, Human Resources, and customer service. She believes that with great internal processes, we can provide our clients with the best customer service in the industry.

In her free time, she loves reading, photography, spending time with her six children, and exploring the beautiful mountains in Flagstaff, where she resides.

Our Directors

Chris Lowe
Chris Lowe
Executive Director, Services

Chris was born and raised as a Colorado native, married for 24 years, and has two children (ages 17 & 15). She has worked in the HealthCare industry for 28 years and is passionate about customer service. She feels privileged to have worked in the ABA industry for the past 5 years and is looking forward to the next chapter in learning more about the world of Autism.

Cathleen Lunsford
Cathleen Lunsford
Director, Administrative Operations

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Amanda Muniz
Amanda Muniz
Director, Business Development

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Bill Strahlend
Bill Strahlend
Director, Technical Development

Bill is an artist who found his way in the corporate world through design and User Experience. For his creative outlet, Bill enjoys designing a myriad of things for business needs. For his social outlet, Bill genuinely enjoys talking with people and finding solutions for them, whether that is efficiencies or solving a specific need. Bill joined ABA Therapy Billing and Insurance Services in December 2019 and is focused on providing technical development solutions that create efficiencies for the business, enhance user experiences within the company as well as its customers. Bill accomplishes this by focusing on user needs and experiences, discovering where those converge, and developing solutions to match through Design Thinking and Technical Development.

Olivia Alwine
Olivia Alwine
Director, Compliance

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Nikki Wilhelm
Nikki Wilhelm
Director, Network Participation Management (NPM)

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Stephanie Blanton
Director, Benefit and Authorization Management (BAM)

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Ana Marie Ramos
Director, Claims Management

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